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Perceived wait and actual wait time are two very different things. Einstein was correct, time is relative. “Put your hand on a hot stove for a minute and it seems like an hour. Sit with a pretty girl for an hour, and it seems like a minute. That’s Relativity” Albert Einstein I wanted to share an article from The New York Times, can also be viewed here. Why Waiting Is Torture By ALEX STONE AUG. 18, 2012 [caption id="attachment_17650" align="aligncenter" width="1050"] Bendik Kaltenborn[/caption] SOME years ago, executives at a Houston airport faced a troubling customer-relations issue. Passengers were lodging an inordinate number of complaints about the long waits at baggage claim. In response, the executives increased...