21 Jun Perceived Wait and Actual Wait Time are two very Different Things
Perceived wait and actual wait time are two very different things. Einstein was correct, time is relative. “Put your hand on a hot stove for a minute and it seems like an hour. Sit with a pretty girl for an hour, and it seems like a minute. That’s Relativity” Albert Einstein I wanted to share an article from The New York Times, can also be viewed here. Why Waiting Is Torture By ALEX STONE AUG. 18, 2012 [caption id="attachment_17650" align="aligncenter" width="1050"] Bendik Kaltenborn[/caption] SOME years ago, executives at a Houston airport faced a troubling customer-relations issue. Passengers were lodging an inordinate number of complaints about the long waits at baggage claim. In response, the executives increased...